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Perth Dinner Cruise Perth

Perth Dinner Cruise
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Perth Dinner Cruise on the Swan River

    Genuine Customer Reviews powered by Feefo

    Service rating:

    Your service I cannot fault however the dinner cruise was terrible and I think you should revisit the company about providing a better experience, the food in particular.

    Product rating:

    The cruise was terrible. The air con was on so high it was freezing. The service was not good as our server spent about 30 mins on the other side of the cabin talking to one particular couple leaving the rest of the deck awaiting service for drinks. One man went downstairs after standing at the upstairs bar for while. The food was terrible, myself and my partner were not able to even tell you what was on the buffet as they were that bad, we ate roughly 3 bites of salad, which was soggy. The rice was sloppy. The desserts were just as bad with cheesecake having the consistency of jelly. the fruit was dry and had clearly been sitting for a while. The starched white table also did very little to hide the fact we were sat on old train/bus chairs with very little space.

    Reviewed 12-Mar-2014

    Reply from Everything Travel Group

    Hi Natalie. Thank you for taking the time to provide your feedback and I'm sorry to hear you had such a bad experience on the Perth Dinner cruise. I have passed your comments on to the team at Captain Cook Cruises who I believe have already been in touch with you directly and offered you a full refund and the option of experiencing the dinner cruise again at a later date free of charge. Captain Cook Cruises pride themselves in the high level of service and quality product they offer their customers so they have taken your comments very seriously and are taking the necessary steps to ensure future customers do not encounter the same sub standard experience as you. Thanks again for your valuable feedback.

    Kind regards,
    Callum Goodall
    Everything Travel Group

    Posted 25-Mar-2014

    Service rating:

    user friendly service

    Product rating:

    very enjoyable cruise food - drinks -service - scenery company

    Reviewed 03-Mar-2014

    Latest Questions about Perth Dinner Cruise (Perth)

    Have you vacancies on Christmas Day 2017


    Hey Pam, Unfortunately they are not open on Christmas Day! Sorry about that!

    Comment by: Alicia on 2nd Aug 17 at 18:17

    1 comment - Post a Comment

    Can the cruise accommodate a wheelchair


    Hi Shirley, yes generally wheelchair access is available for the Perth City Dinner Cruise however it does depend on what vessel is used as to how wheelchair friendly the boat is. Manual wheelchairs are generally a little easier to manoeuvre on the boats than electronic as they aren't as big. 

    Comment by: Everything Travel Group (Belinda) on 9th Nov 15 at 15:22

    1 comment - Post a Comment


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