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Kayaking - Dolphin & Stradbroke Island Tour Gold Coast

Kayaking - Dolphin & Stradbroke Island Tour
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Kayaking - Dolphin & Stradbroke Island Tour

All prices shown in AUD$.

Genuine Customer Reviews powered by Feefo

Service rating:

The staff was extremely enthusiastic and explained how to kayak and also snorkel really good!

Product rating:

We started the tour not as booked at 7am but at about 8am and it did not take the promised 5 hours but only took about 3 hours. The kayaking was a great experience and we reached Wave Break Island really quickly (even though the kayaks weren’t in the best condition). The snorkeling area is quite small but you can see loads of different types of fishes. Unfortunately there were also more than 50 scuba divers in this small area.
Unfortunately we neither saw dolphins nor sting rays or turtles also because of the massive amount of motor boats around we can’t imagine that there are any ever...
In the end we did not see the second island with the wallabies and returned home without an explanation or apologize.
Not worth more than $30.

Reviewed 13-Jan-2020

Reply from Everything Travel Group

Hey Sarah,Thanks for taking the time to provide some feedback, we really appreciate this as this allows us to ensure that customers are having great experiences on the product we list. Sorry to hear this wasn't the case for you on this occasion. We got in contact with the operator regarding this and have allowed them to respond to you: " We are sorry that you feel this way about your trip with us.We do our hotel pick ups in Surfers Paradise at 7:00am and return back to hotels at 12:00pm. If you had you own transport then it would have been 4 hours approx. We got on the water at 8:00am after we did all the safety briefings. Tours times change daily due to currents, weather conditions and customers ability, we are always thinking about safety, not how long its taking. Sometimes we go over time and sometimes under. The advertised is a guide but duration can change due to conditions on the day.We can see dolphins in all conditions, they live in the area and chase fish every day around our snorkelling area, they are wild and we don't feed them to attract them to us. A little girl on the trip said she seen a stingray while snorkelling, its a matter of being in the right place at the right time.We didn't make it to South Stradbroke Island due to safety reasons after the guides did a risk assessment. It was decided not to go and we spent more time snorkelling with fish. You never said anything to the guides that you were disappointed in your trip, if you did we could have done something to work it out. "

Posted 15-Jan-2020

Reply from Everything Travel Group

Hey Sarah,

Thanks for taking the time to provide some feedback, we really appreciate this as this allows us to ensure that customers are having great experiences on the product we list. Sorry to hear this wasn't the case for you on this occasion. We got in contact with the operator regarding this and have allowed them to respond to you:
" We are sorry that you feel this way about your trip with us.

We do our hotel pick ups in Surfers Paradise at 7:00am and return back to hotels at 12:00pm. If you had you own transport then it would have been 4 hours approx. We got on the water at 8:00am after we did all the safety briefings. Tours times change daily due to currents, weather conditions and customers ability, we are always thinking about safety, not how long its taking. Sometimes we go over time and sometimes under. The advertised is a guide but duration can change due to conditions on the day.

We can see dolphins in all conditions, they live in the area and chase fish every day around our snorkelling area, they are wild and we don't feed them to attract them to us. A little girl on the trip said she seen a stingray while snorkelling, its a matter of being in the right place at the right time.

We didn't make it to South Stradbroke Island due to safety reasons after the guides did a risk assessment. It was decided not to go and we spent more time snorkelling with fish.

You never said anything to the guides that you were disappointed in your trip, if you did we could have done something to work it out. "

Posted 15-Jan-2020

Service rating:

amazing tour, highly recommend to anyone wanting a snorkelling experience at the Gold Coast!

Product rating:

Reviewed 16-Jan-2016

Latest Questions about Kayaking - Dolphin & Stradbroke Island Tour (Gold Coast)

Do you have single seat kayaks

Comments

Hi Wayne, all the kayaks are double kayaks so singles will be paired with another traveller or the guide.

Comment by: Everything Travel Group (Belinda) on 12th Nov 14 at 12:32

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Do you provide transfers from Southport accommodation? We will stay in Meriton Serviced Apartments. Thanks

Comments

Hi Jenny. Yes we can arrange complimentary transfers for your Gold Coast kayaking tour from your Southport accommodation. Pick up from the is approximately 7.10am.

Comment by: Everything Travel Group (Callum) on 22nd Jun 14 at 13:10

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